Waller and Hart are pleased to announce that we received the highest number of outstanding results from our client feedback questionnaires.

  • 78% of Clients rated the quality of our services as Outstanding
  • 19% of Clients rated the quality of our services as Excellent
  • 3%  of Clients rated the quality of our services as Good

Previous Quality Questionnaire Results

See below comments that we have received from our clients :

“Confident that my best interests are priority”

“A really first class service”

“Staff are always polite and efficient”

“You have the perfect balance, do not alter”

“Always very thorough in dealing with matters”

“One cannot improve on excellence”

“I feel you have done an excellent job and I am very happy with the final accounts”

*Thank you for your hard work, professionalism and courtesy throughout our purchase.”

“Thank you for all your help and advice.”

“Thanks for your help and input this year. Much appreciated.”

“Thank you so much for all your help over the past years.”

“I would personally like to thank you Mr Hart for all your help in a difficult matter.”

“Your empathy and understanding of importance of everything being carried out thoroughly made me feel secure the whole process was in safe hands – (successful conclusion).”

“You have all been a pleasure to deal with on this transaction.”

“Once again thank you from both of us for your professionalism and knowledge.”

“So glad that I came to you.”

“Mr Hart provided good services explained everything well also secretary very polite when coming into our home.”

“I feel 10 is about impossible to achieve but you came near!”

Law Society Accredited

Law Society Accredited

GP Strategies – Employer of the Month 2013

GP Strategies - Employer of the Month 2013

GP Strategies – Employer of the Month 2013

It is always a difficult time when someone dies both from the emotional and practical sides and we are here to help.

Waller and Hart Solicitors have been completing Probates in the Camborne and Redruth area for other 40 years. Free probate advice has been given over many years in the Camborne, Redruth and surrounding areas when we were initially contacted. We are very experienced in this type of work and will assist you with as little or as much of the Probate process in Camborne and Redruth as you would like. With our wealth of knowledge and experience we deal with Probates in Camborne and Redruth in an efficient, friendly and sympathetic manner.

As we know the area well if you require us to visit properties in the Camborne and Redruth area, which are relevant to the estate then we are more then happy to do this.

Therefore if you have just suffered a bereavement and require some friendly and approachable assistance with the Probates in Camborne and Redruth then please do not hesitate to call 01209 714064.


Waller and Hart Solicitors were awarded  Solicitors for the Elderly membership June 2010 

24th Jul, 2010

Lexcel 2010

Waller and Hart Solicitors were awarded the Lexcel practice management standard certificate April 2010

20th Mar, 2010


Client Care at Waller and Hart- Questionnaire and Surveys 2007

At Waller and Hart we take Client Care very seriously – please see below the results of our Quality Questionnaires and Surveys from 2007:

Fees At Waller & Hart as well as maintaining our high service standards we continuously monitor our fees to ensure that we are fair and competitive – with out dropping our high quality of work.


100% of clients felt that our fees were fair.

Would you recommend us to a friend .

100% of clients would recommend us to a friend.

 The Firms Performance

66% of our clients rated the firm’s performance as excellent.

31% of our clients rated the firm’s performance as very good.

3% of our clients  rated the firm’s performance as satisfactory.

Attitudes of members of Staff

72% of clients rated the attitudes of members of staff as excellent.

25% of clients rated the attitudes of members of staff as very good.

3% of clients rated the firm’s performance as satisfactory.

Some of the important factors & comments that clients listed on their questionnaires included the following: – • Your Service was explained very well, prompt service thank you

• That you (Waller & Hart) leave no stone unturned with regard to the wellbeing and protection of your clients• A reliable prompt service, always being kept informed, approachable, helpful staff and a fair fee

•Speed in dealing with important matters and pleasantry met from all the staff

• Honest advice that was understandable

• Good advice

• Friendly quick service

• Personal and timely service

• Sound legal advice given to us

• Good advice given and a very prompt efficient service

• Efficiency, promptness and availability

• Early replies

• Friendliness

• A patient and caring attitude towards clients

• Clear professional advice

• Personal service

• Professional and friendly atmosphere

• Speedy action

• Talk to people at their own level

• Quick response to enquiries raised

• Legal advice clearly presented

• Understanding our requirements

• From Mr. Hart down to the receptionist, all have been very nice and helpful

• That you know me

• Expertise and approachability

• No suggestions the services are excellent

• We seemed to be remembered even after years.

• I certainly couldn’t wish for a better service

• Confidence in staff

• We value the personal touch and the feeling that our well-being is important to the firm.

• I trust the advice given and feel my best interests are being considered.

• The atttude of staff

• Clarity of advice, discussion of options available, recapping past events, offering sound advice not decisions.

• The receptionist always had a smile

• Not too much legal jargon – things explained in manner ‘ordinary’ people understand

• Team effort

• Obtaining good advice