83% of clients rated the quality of our services as outstanding.

12% of clients rated the quality of our services as excellent

5% of clients rated the quality of our services as good

0% of clients rated the quality of our services as acceptable

0% of clients rated the quality of our services as poor

 At Waller and Hart we take Client Care very seriously – please see below the results of our Quality Questionnaires and Surveys from 2007: 

Fees At Waller & Hart as well as maintaining our high service standards we continuously monitor our fees to ensure that we are fair and competitive – with out dropping our high quality of work. 

100% of clients felt that our fees were fair. 

Would you recommend us to a friend .

 100% of clients would recommend us to a friend. 

 The Firms Performance

66% of our clients rated the firm’s performance as excellent. 

 31% of our clients rated the firm’s performance as very good. 

 3% of our clients  rated the firm’s performance as satisfactory. 

Attitudes of members of Staff  

72% of clients rated the attitudes of members of staff as excellent.  

25% of clients rated the attitudes of members of staff as very good.  

3% of clients rated the firm’s performance as satisfactory.  

Some of the important factors & comments that clients listed on their questionnaires included the following: - • Your Service was explained very well, prompt service thank you 

 • That you (Waller & Hart) leave no stone unturned with regard to the wellbeing and protection of your clients• A reliable prompt service, always being kept informed, approachable, helpful staff and a fair fee 

 •Speed in dealing with important matters and pleasantry met from all the staff 

 • Honest advice that was understandable 

 • Good advice 

 • Friendly quick service 

 • Personal and timely service 

 • Sound legal advice given to us 

 • Good advice given and a very prompt efficient service 

 • Efficiency, promptness and availability 

 • Early replies 

 • Friendliness• A patient and caring attitude towards clients 

 • Clear professional advice 

 • Personal service 

 • Professional and friendly atmosphere 

 • Speedy action 

 • Talk to people at their own level 

 • Quick response to enquiries raised 

 • Legal advice clearly presented 

 • Understanding our requirements 

 • From Mr. Hart down to the receptionist, all have been very nice and helpful 

 • That you know me 

 • Expertise and approachability 

 • No suggestions the services are excellent 

 • We seemed to be remembered even after years. 

 • I certainly couldn’t wish for a better service 

 • Confidence in staff 

 • We value the personal touch and the feeling that our well-being is important to the firm. 

 • I trust the advice given and feel my best interests are being considered. 

 • The atttude of staff 

 • Clarity of advice, discussion of options available, recapping past events, offering sound advice not decisions. 

 • The receptionist always had a smile 

 • Not too much legal jargon – things explained in manner ‘ordinary’ people understand 

 • Team effort 

 • Obtaining good advice